Maritz CX moderates all public reviews prior to posting for standard purposes such as: defamatory remarks, profanity, fraud, comments focused on Ford products and not the dealership experience, and inclusion of private information such as customer full name or telephone number.Reviews are not moderated based on star rating or negative/positive comments, and Ford personnel and/or a dealerships cannot request the removal of a negative review.All information typed in the chat window is printable by clicking the Print button.
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On days when Kelly is unavailable to host the show, back-up anchors Shannon Bream, Rick Folbaum, Juliet Huddy, and Martha Mac Callum take over the show in her absence.