But this year, investors and big tech companies alike treated workplace messaging as the next big thing.Slack announced a 0 million investment in September from Japanese tech company Soft Bank, bringing its total funding to 0 million and boosting its valuation from .8 billion to .1.You can chat with and message customers, answer website visitors’ questions in real-time, and convert leads while keeping your team and leads happy. You can even create “tickets” from chats and assign them to team members for optimal service. This conversational commerce platform lets you chat with your customers via chat and text.Sales Forces’s chat platform, is an all-in-one customer support tool that can organize all of your customer conversations across various platforms, such as social media. Since you know people are constantly on their phones, why not take advantage of that as a way to answer their questions. Great for small to medium sized businesses; free trial available.VP of product April Underwood says Slack has invested in 24 different companies, including workplace polling tool Polly, meeting coordination tool Donut, and knowledge management tool Guru.Meanwhile, the company's app store for software that runs on Slack has attracted more than 1,000 apps.
Indian billionaire Bhavin Turakhia invested million of his own money into Flock, a Slack competitor he founded.We know that live chat features are a must for attracting and retaining millennials, but are their other online essentials?Find out with this complimentary guide to capturing the internet generation.If you also need help generating some of those leads we have the answer!The go-to choice of Responsive Inbound Marketing, this messaging app is ideal for sales and customer service. Freshdesk lets you proactively engage with users and chat with them real-time so that you can answer any questions on the spot.IDC analyst Wayne Kurtzman says this is just the beginning.